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Center for Faculty Excellence

Faculty Support Agents

Contact a Faculty Support Agent

For technological issues, questions, or suggestions, please contact the Faculty Support Agents (FSAs).

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Faculty Support Agents

The Faculty Support Agents (FSAs), from the Center for Faculty Excellence, provide individualized assistance to support the unique instructional technology needs of Walden University faculty. Our team provides direct, personalized support for the following:

  • System access issues (Blackboard, Brightspace, MyLearn)
  • Faculty Portal
  • General technology questions
  • Learning how to use instructional technology and digital tools
  • Locating resources
  • Navigating the online classroom (Brightspace and Blackboard)
  • Technology troubleshooting

The FSA team supports faculty requests through email and 1:1 live, interactive online sessions.  If our team cannot resolve an issue, we will also escalate your request to the correct support team.

Note: The FSA team does not provide guidance on the following topics. Please use the contact information listed for support.

  • FERPA training - Skillsoft Support
  • Ethics & Compliance training - Frontline +1 410-843-8302 (International) +1 877-780-9954 (toll free)
  • Microsoft O365 access - Frontline +1 410-843-8302 (International) +1 877-780-9954 (toll free)
  • IT security training -


  • Beginning September 14th at 2:00pm Central Time - Join the FSAs for monthly virtual Workshops about Blackboard Annotate, Blackboard Collaborate Ultra, Kaltura, and Microsoft Teams. Each workshop will include an overview and demonstration of the tool and opportunities for Q&A. These workshops are meant to be interactive, and attendees are encouraged to ask questions, make comments and suggestions, and offer ideas for using these tools in the online classroom and to improve the online learning experience. Please see the CFE Webinar Calendar to register.
  • Missed our latest webinar?  View the recording of Health Technology for Wellness While Social Distancing (PDF(40:47)

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