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Center for Faculty Excellence

Faculty Support Agents

Contact a Faculty Support Agent

For technological issues, questions, or suggestions, please contact the Faculty Support Agents (FSAs).

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Faculty Support Agents

The Faculty Support Agents (FSAs), from the Center for Faculty Excellence, provide individualized assistance to support the unique instructional technology needs of Walden University faculty. Our team provides direct, personalized support for the following:

  • System access issues (Blackboard, Brightspace, MyLearn)
  • Faculty Portal
  • General technology questions
  • Learning how to use instructional technology and digital tools
  • Locating resources
  • Navigating the online classroom (Brightspace and Blackboard)
  • Technology troubleshooting

The FSA team supports faculty requests through email and 1:1 live, interactive online sessions.  If our team cannot resolve an issue, we will also escalate your request to the correct support team.

Note: The FSA team does not provide guidance on the following topics. Please use the contact information listed for support.

  • FERPA training - Skillsoft Support
  • Ethics & Compliance training - Frontline +1 410-843-8302 (International) +1 877-780-9954 (toll free)
  • Microsoft O365 access - Frontline +1 410-843-8302 (International) +1 877-780-9954 (toll free)
  • IT security training - information.security@laureate.net

Announcements

  • July 3, 2020 - FSA Chat will be unavailable on Friday, July 3, 2020 in observance of the July 4th holiday.
  • July 13, 2020 - The FSAs will be hosting a booth at the Virtual NFM Information Fair from 2:00pm - 5:00pm CST.  Come join us to learn more about our team and for the opportunity to engage in some Q&A!  Please see the agenda for more details.
  • July 15, 2020 - Join the FSAs during Virtual NFM for their breakout session offering "Using Blackboard Collaborate to Promote Synchronous Learning in the Online Classroom."  Please see the agenda for more details.

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