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Center for Faculty Excellence

Faculty Support Agents

Contact a Faculty Support Agent

For technological issues, questions, or suggestions, please contact the Faculty Support Agents (FSAs).

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Faculty Support Agents

The Faculty Support Agents (FSAs), from the Center for Faculty Excellence, provide individualized assistance to support the unique instructional technology needs of Walden University faculty. Our team provides direct, personalized support for the following:

  • System access issues (Blackboard, Brightspace, MyLearn)
  • Faculty Portal
  • General technology questions
  • Learning how to use instructional technology and digital tools
  • Locating resources
  • Navigating the online classroom (Brightspace and Blackboard)
  • Technology troubleshooting

The FSA team supports faculty requests through email and 1:1 live, interactive online sessions.  If our team cannot resolve an issue, we will also escalate your request to the correct support team.

Note: The FSA team does not provide guidance on the following topics. Please use the contact information listed for support.

  • FERPA training - Skillsoft Support
  • Ethics & Compliance training - Frontline +1 410-843-8302 (International) +1 877-780-9954 (toll free)
  • Microsoft O365 access - Frontline +1 410-843-8302 (International) +1 877-780-9954 (toll free)
  • IT security training - information.security@laureate.net

Announcements

  • Beginning January 4th - Join the FSAs for our next round of Workshops about the Blackboard Grade Center, Blackboard Annotate, Blackboard Collaborate Ultra, Kaltura, Microsoft Teams, SafeAssign, Turnitin, and Walden Resources. Each workshop will include an overview and demonstration of the tool and opportunities for Q&A. These workshops are meant to be interactive, and attendees are encouraged to ask questions, make comments and suggestions, and offer ideas for using these tools in the online classroom and to improve the online learning experience. Please see the CFE Webinar Calendar to register.
  • Monday, January 18th - The FSAs will be out of the office.
  • Beginning January 19th - The FSAs will be offering a live chat feature! Check out the Help & Support tab on the Faculty Portal for more information and to chat with us.
  • Thursday, January 28th at 8:00am Central Time - Join the FSAs for our webinar, "Using Technology to Overcome the Wintertime Slump". We will discuss positive motivator apps, relaxation apps, visualization options, and more to help make winter feel a little less gloomy. Please see the CFE Webinar Calendar to register.

Tech Bytes Podcast Playlists

FSA Webinars & Workshops

CFE Social Media Icons

CFE Twitter Account CFE Facebook MyFaculty Podcasts CFE YouTube Channel CFE Yammer