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Center for Faculty Excellence

Faculty Support Agents

Contact a Faculty Support Agent

For questions or suggestions, please contact the Faculty Support Agents (FSAs).

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Faculty Support Agents

As faculty, you have unique support needs in your daily teaching and mentoring of students. You deserve dedicated support agents who understand your concerns and work quickly to provide assistance.

The Faculty Support Agents (FSAs) from the Office of Teaching and Learning Excellence provide personalized support via email, live chat, and synchronous online sessions. Below are some common support topics:

  • System access issues
  • Faculty Portal
  • General technology questions
  • Learning how to use instructional technology and digital tools
  • Locating resources
  • Navigating the online classroom (Brightspace and Blackboard)
  • Technology troubleshooting

If our team cannot resolve an issue, we will escalate your request to the correct support team or get you connected with someone who can help.

Note: The FSA team does not provide guidance on the following topics. Please use the contact information listed for support.


  • NEW! - The FSAs are now available via live chat! Check out the Help & Support tab on the Faculty Portal to chat with us.
  • Workshop Series - Join the FSAs for our quarterly Workshops about the Blackboard Grade Center, Blackboard Annotate, Blackboard Collaborate Ultra, Kaltura, Microsoft Teams, SafeAssign, Turnitin, and Walden Resources. Each workshop will include an overview and demonstration of the tool and opportunities for Q&A. These workshops are meant to be interactive, and attendees are encouraged to ask questions, make comments and suggestions, and offer ideas for using these tools in the online classroom and to improve the online learning experience. Please see the OTLE Webinar Calendar to register.

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